Property management
Rest assured that your property is being managed well, and enjoy an excellent return, whilst still being able to use your property when you want to.
Second homes, holiday homes and investment properties can often cause more problems than they are worth. Long lets are not feasible, as you, your family or friends want access to your property. Houses or apartments often stand empty for months on end, only for you to return to a dilapidated and degraded property.
Nox Rentals will provide you with the care and professionalism you’d expect for the management of your valuable asset. Our hassle free Property Management solution allows you to enjoy your home when you wish, and when you are not using it we will let it out as self catering holiday accommodation (to carefully vetted clients).
We provide a comprehensive Property Management service that covers the following:
- Property Maintenance
- Servicing
- Financial Management
- Peace of mind
- Maximum Returns
Why
Use Nox Rentals?
We offer a number of services in the
vacation rental market space, including property
management, marketing and vacation rental operations.
We believe that there are four
primary areas to consider when making this decision. These are:
The first decision to make, is to
decide on self-management
versus professional
management.
DIY Management
The biggest pro to self-managing
your property is that you do not have to pay any fee to a management
company, and you retain a very
close control of your
property. However, it presents a number of cons as well. You need to
be actively involved to ensure that the servicing is being done to
standard, and you also need to be available (or have a staff member
available) for guest check-ins, check-outs, inventory checks, ad-hoc
guest requests and maintenance calls.
On top of that you have to be
available practically 24/7
to answer emails & phone calls, and to handle all of the
marketing, administration and legal aspects of the business.
Possibly the biggest con is that, as
an individual home owner, your distribution
channel will be relatively
limited. Many tour
operators and travel agents will only deal with professionally
managed properties and this is where approximately 70% of our
business comes from.
Although DIY management is a viable
option for some, we believe that in 90% of cases it is not the
correct one. If you are a Cape Town resident and want to run your
property as your primary business it can be worthwhile, but do
not underestimate the amount of time and effort
it takes to manage a luxury property effectively.
Employing a Property Management
Company
A good property management company
will offer you a
completely hands-off solution,
taking care of the marketing of your property, guest relations,
house-keeping, maintenance & administration of your holiday
property. Many firms (ours included) will go so far as to deal with
municipal accounts etc.
This will expose your
property to a larger market,
and make the entire process far easier for you. Generally speaking it
also offers the guests a better experience, as they are dealing
with a professional hospitality company.
The con is, of course, that this
service does cost you a fee. However, in our experience, the
increased distribution
means that even though you are paying the fee, your revenue will
probably increase due to improved occupancy. In fact, we have taken
over a number of very actively owner-managed properties, and we have
managed to improve their returns (even after netting off our
management fees).
What
Can Nox Offer?
Rental Returns
By joining the Nox Rentals
portfolio, you are joining Cape
Town’s premier portfolio
of luxury accommodation. We are well established, and have formed
strong relationships with guests and agents alike since
2002.
Our live reservation system enables
agents to query our database and make instant, live bookings. This
is a first in South Africa,
and makes us the first port of call for the majority of our agents.
Our management system feeds numerous
other websites, allowing our properties’ availability data to be
updated live, and allowing for our properties to be booked online on
any of those sites.
Our website
is highly optimized, and
ranks very well for targeted search phrases. We
spend several hundred thousand Rand
per year on targeted web advertising, driving visitors to our site.
We have built a fantastic
network of agents through
representing our properties at various trade shows, including the
annual Durban Tourism Indaba and at regular SATSA
and Cape Town Tourism meetings. This includes relationships with a
number of Europe & the UK’s top bespoke travel agencies, as
well as a number of the larger operators. On a monthly basis we
communicate with over 2,000 tour operators and travel agents.
We also have an excellent
distribution of “paid for” web and magazine listings, which any
one individual property owner cannot viably match.
All in all, Nox Rentals has
developed an excellent distribution channel for luxury villas and
apartments. In addition to the above, we also have an effective
office infrastructure in Totnes
Avenue, Camps Bay that
ensures the maximum conversion of enquiries to bookings, with a
dedicated sales team and offices that are open 363 days per year.
Booking statistics:
2011 Year:
1,400 bookings
Average length 5 nights
7,000 nights of occupancy / year
Average property size: 3
bedrooms
We do a total of 21,000 room
nights / year
Welcoming approximately 30,000
guests / year through our properties
Company Information:
Started in 2002
Based in Camps Bay
Largest Luxury Villa Management
portfolio in South Africa
65 Properties under our
exclusive management
The properties listed on our
site are the properties we manage; therefore we can guarantee
quality and service to our guests and Owners
We are not an Agent, therefore
your property is not ‘lost’ among 300 other properties
Largest representation in Cape
Town on Tripadvisor and Flipkey; and for the 2010 year we have
received the “Rated Excellent” award from Flipkey – the first
Management company in Cape Town to
earn this award
Availability Schedule – Live,
internet-based availability and pricing which owners can access:
Care for the
Property
Whereas rental returns are often an
owner’s primary concern, it is vital that the
asset is well cared for and maintained.
Short-term rentals can result in wear and tear on the properties, and
it is our responsibility to ensure
that the process is managed effectively,
and that the correct inventories, checks and supervision are all in
place.
We only sign up properties that
we rent out actively.
This ensures that we can pay very close attention to each property,
and because our rental revenue (and our income) relies on our
properties being in perfect condition, we have a vested interest in
ensuring that owner’s assets are well looked after.
We have an in-house property
management team, and we
have invested heavily in an online
property management system
to ensure that all maintenance is tracked and completed in good time.
We also perform regular breakages, damages and inventory
checks - the results of
which are communicated through to our owners.
Our team of property managers and
handymen will get an intimate
knowledge of your property,
and ensure that any issues are dealt with swiftly and effectively.
When the job at hand is too complicated or specialised for our
internal staff, we have a comprehensive database of preferred
suppliers who will respond to our jobs quickly and cost effectively.
We also have a very close
relationship with the servicing
staff that clean the
properties on a daily basis, ensuring that the communication loop is
quick, and that any issues are reported timeously.
All issues with the properties are
reported to an online database, ensuring that all items are actioned.
Owners receive a monthly
report outlining exactly
what has been done on the property, and all outstanding items.
Getting great rentals is one thing,
but to do so at the expense of damage to the property is not worth
it. We realize this, and the property management function is core to
the service that we offer to you, as an owner.
We also work actively with some
professional property managers. In these situations property owners
appoint a specialist property manager to manage all the maintenance
and housekeeping aspects of their property, and Nox Rentals handles
the marketing and rental administration.
Customer Service
We believe that Nox
Rentals offers the most professional and comprehensive property
management service available in Cape Town.
We offer the owner an end-to-end,
hands-off solution to generating a return from short-term lets. We
pride ourselves on being professional,
and we have an established office infrastructure.
We are also the most innovative
firm, and we are continually looking at ways to make the guests’,
agents’ and owners’ experiences with us better - from online
bookings, to online feedback, to online property management systems.
Our aim is to continually
improve.
If you do choose to come on board,
you will receive monthly
communications outlining the financial performance, guest
satisfaction, property management and general news.
On a monthly basis you will receive the following communications from
us:
Financial Documents:
Sales Breakdown outlining all the
stays on your property during the previous month.
An invoice for our management
charge and for any additional items purchased on the owner’s
behalf.
A statement showing all debits and
credits to your account.
A breakdown of any property
management activities during the month, and an associated cost.
Any reports received from external
contractors (such as the pool services).
Property Management Report:
Guest Relations Report:
- We get online guest feedback that
most, but not all, of our guests complete. We use this to keep a
close eye on the business, and to ensure that our standards are
being maintained. We actively manage our web based feedback through
the Tripadvisor platform, where we respond to our guest feedback.
This feedback is presented on each property’s listing, and is
accessible by anyone on the internet.
Our Credibility
Nox Rentals is a member of Cape Town Tourism and the South African Tourism Services Association (SATSA). This means that we are fully bonded and our clients are insured against bankruptcy.
All monies are kept in trust accounts, and we have public and general liability insurance of up to R20 000 000.
Nox Rentals has been operating since 2003.
We have the largest portfolio on the Atlantic Seaboard, with the highest occupancy rates.
We ensure the best returns to our owners.
Closing
All in all, we believe that our
focus on all four areas
(rental returns, property care, owner communications &
administration) combine
to offer owners of premium properties the best available service in
Cape Town.
We would be delighted to manage your
property, and to help you care for, and attain the best return on,
your investment. Please don’t hesitate to contact me should you have any queries.
Nick Taylor
MD
Nox Rentals
Email: nick@noxrentals.co.za
Tel: +27 21 438 6440
Mob: +27 72 625 6597
Testimonials
"I have been dealing with Nox for approximately 5 years and have been so satisfied with their professionalism .
They are so obliging , organised and have given me excellent rentals that always have had very decent people in my home and have never ever had any mishaps or disasters .
I am always relaxed with nox handling my rentals.
I am often overseas and if any problems occur i know it will be handled effortlessly by them .
They are a pleasure to deal with."
Hilary Sherwood - Owner, Azure/ Tranquility
"We have been associated with Nox Rentals for 3 years now and it has been an extremely successful relationship from our perspective.
The service that they offer is superb from owner's point of view. They take care of absolutely everything to ensure that the guests have a great stay and that our property is well looked after. The staff are very professional and nothing is ever too much of a problem. The maintenance service that they offer ensures that all wear and tear to the property is fixed timeously - from replacing light bulbs to leaking roofs.
They handle the full service to guests - from the small touches, like welcome letters, to the more complicated calls late at night requesting extra heaters etc.
From a financial perspective, we are generating approximately 80% more income over and above the commissions payable to Nox than if we had done the marketing of the property through our own sources.
We are extremely happy with the service and would not consider renting our property out through any other agents."
Michelle & Bernhard von Heynitz - Owner, Camps Bay Manor
Please give us a call for any further information you require. Or you can download our Property Management proposal here.
Contact our MD, Nick Taylor on nick@noxrentals.co.za
